Aug 5th

Operational Excellence, Community Commitment Among Top Selection Criteria for State Farm Arena and Four More 2019 VEA Winners

Operational Excellence, Community Commitment Among Top Selection Criteria for State Farm Arena and Four More 2019 VEA Winners

Representatives from State Farm Arena accept the 2018 Venue Excellence Award

Representatives from State Farm Arena accept the 2018 Venue Excellence Award at IAVM's VenueConnect Conference. L-R: Matt McClain, Sr. Event Mgr., Chris Holdsworth, VP of Program Management, Trey Feazell, EVP, Arena Programming, Brett Stefansson, EVP & General Manager, Geoffrey Stiles, VP, Facilities and Operations and Pritchard Industries President Roland Hayden. Photo Credit: IAVM

ATLANTA - State Farm Arena continues to collect accolades across the hospitality industry. Recently, the reimagined arena was honored by the International Association of Venue Managers (IAVM) with the 2018 Venue Excellence Award (VEA) at the 94th annual VenueConnect Conference and Trade Show in Chicago. The Venue Excellence Awards recognize five IAVM venues, across all sectors within the membership, which demonstrate excellence in the management and operation of public assembly venues.

"Receiving the VEA is a fantastic testament to the hard work and dedication across our entire organization to creating a new world-class building," said Brett Stefansson, Executive Vice President and General Manager of State Farm Arena.  "The opening of the arena last October was just the beginning, as we are constantly striving to provide our guests and employees with an experience that sets the industry standard for excellence."

Award judges looked at four main criteria, Operational Excellence, Team-Building/Professional Development, Safety and Security and Service to the Community, in determining the winners.  State Farm Arena opened in October 2018 after undergoing a nearly $200MM renovation. Major changes over the course of the project included the hiring of more than 900 new employees, the creation of seven new premium spaces, partnering with Levy Restaurants to create a robust food-and-beverage experience that received the top score of all NBA teams in season ticket member satisfaction, the implementation of a food rescue initiative with Second Helpings, and regaining the arena's LEED Gold Certification.

"The 2019 award recipients represent a diverse group of our members and member venues," stated Brad Mayne, IAVM President and CEO. "Each winner has shown the importance of giving back to our industry, their communities, and the public to whom they serve.  I applaud all of our 2019 winners for their outstanding service and the strides they continue to make to ensure that what they do on a daily basis is meaningful to those they serve."

The sports and live entertainment venue also recently received the "Club Spaces" award from the Association of Luxury Suite Directors'  the Sensory Inclusive Venue of the Year from KultureCity, and was voted the Best Game Experience in the NBA and In-Arena Food and Beverage by NBA ticket holders.