Updated at 8:00am ET on Thursday, Jan. 14, 2021


COVID-19 Health and Safety Protocols


The health and safety of our partners, players, performers, fans, and staff continues to be our top priority. State Farm Arena is committed to taking the following safety measures and more during all Atlanta Hawks basketball games, concerts, and events in our venue.

Sharecare VERIFIED

Sharecare Health Security VERIFIED®:

  • State Farm Arena is the first sports and entertainment venue in the country to successfully become Sharecare Health Security VERIFIED®.
  • This verification process and platform was developed by digital health company Sharecare, in partnership with CAA ICON and Oak View Group (OVG).
  • Sharecare’s solution requires that live sports and entertainment venues verify their health protocols on an ongoing basis across more than 140 expert-validated standards and over 600 checkpoints, including health and hygiene protocols, air and water management, physical distancing, the attendee experience, and health safety communication with patrons and employees.
  • Read more here

Social Distancing and Limited Capacity:

  • State Farm Arena has partnered with Ticketmaster to determine appropriate bowl spacing that allows for 6’ social distancing between guests particular to each event.
  • State Farm Arena has also partnered with architecture firm HOK to develop the safest possible queuing strategies and social distancing methodologies for all arena spaces, including premium, back of house areas, restrooms, food & beverage locations, and concourses.



  • In partnership with Pritchard Sports & Entertainment, State Farm Arena’s housekeeping team has developed robust infectious disease prevention practices including but not limited to:
    • Adding additional team members during events to increase wipe down frequency in restrooms and high-touch areas.
    • Cleaning/sanitizing efforts implemented with Environmental Protection Agency (EPA) approved products.
    • Touchless fixtures in all State Farm Arena restrooms to eliminate touchpoints in restrooms



  • All State Farm Arena employees must complete a virtual health form provided before entering the building followed by a temperature screen. More info here.
  • Face masks are required for both employees and visitors.
  • Guests will be required to wear masks unless they are eating/drinking in their seats.
  • Neck gaiters, bandanas, and masks with valves or vents are not permitted.


Cashless Environment:

  • State Farm Arena will be a cashless environment. Card payment will be required at all ticket, retail, and food & beverage locations.


Food & Beverage Distribution:

  • Food & beverage distribution points will all be equipped with protective acrylic shields.
  • Concession food items will be packaged to minimize exposure.
  • Draft beer and fountain soda will not be available. Packaged beverages will be used.
  • Cocktails will have lids and no garnish.


*This list is subject to change in accordance with the CDC and local health officials.



Frequently Asked Questions

What events have been rescheduled?

The following events have been rescheduled:

  • Thursday, Sep. 30, 2021 – Lauren Daigle (originally Mar. 7, 2021) More Info
  • Friday, Oct. 15, 2021 – Tame Impala (originally Jun. 9, 2020) More Info
  • Wed-Thu, Oct. 27-28, 2021 – Harry Styles (originally July 29 and 31, 2020) More Info
  • Friday, Oct. 29, 2021 – Enrique Iglesias & Ricky Martin (originally Oct. 30, 2020) More Info
  • Saturday, Oct. 30, 2021 – Erykah Badu (originally Apr. 10, 2021) More Info
  • Friday, Nov. 5, 2021 – Dan + Shay (originally Oct. 2, 2020) More Info
  • Saturday, Nov. 13, 2021 – No Limit Reunion Tour (originally Mar. 6, 2021) More Info
  • Thursday, Dec. 2, 2021 – Gabriel Iglesias (originally May 1, 2021) More Info
  • Wednesday, Mar. 9, 2022 – André Rieu (originally Mar. 8, 2021) More Info
  • Friday, Apr. 1, 2022 -- The Weeknd (originally Jul. 13, 2021) More Info

Your tickets for events at State Farm Arena that have been postponed will be valid when the events are re-scheduled. Learn more and remain up-to-date by returning to this web page.

What events have been postponed?

The following scheduled events postponed:

  • Thursday, Aug. 20, 2020 – Roger Waters More Info
  • Friday, Jul. 17, 2020 – Feed the Streetz Tour 2020 More Info
  • Tuesday, Jul. 28, 2020 – Aventura More Info
  • Friday, Mar. 19, 2021 -- The Millennium Tour More Info

What events have been canceled?

The following events have been canceled:

  • Saturday, Mar. 28, 2020 – V-103 Live More Info
  • Monday, Mar. 30, 2020 – WWE Monday Night Raw More Info
  • Thursday, Apr. 2, 2020 – College Slam Dunk & 3-Point Championships More Info
  • Sunday, Apr. 5, 2020 – NCAA Division II and III National Championships More Info
  • Wednesday, Apr. 22, 2020 – Niall Horan More Info
  • Monday, Jun. 29, 2020 – Janet Jackson More Info
  • Saturday, Oct. 3, 2020 – 2020 Birthday Bash More Info
  • Friday, Feb. 26, 2021 – The Fabulously Funny Comedy Festival More Info

Where can I learn more info about Hawks games?

Visit this page for additional info about Hawks games.

Refunds for tickets purchased via the Hawks Organization (e.g. Ticket Sales Department or State Farm Arena Box Office)?

Contact your Hawks rep, visit, or email [email protected].

Refunds for tickets purchased via

The policy depends on the status of the event. Visit this page for details.

Refunds for tickets purchased via an unverified third party (e.g. Stubhub)?

Contact the third party directly.