Unfortunately, the Event Organizer has had to cancel your event. You can read Shawn Mendes' full statement here.
No action is required to obtain a refund. It will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer, which is usually completed within 30 days.
Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster.
Please see the Ticketmaster Purchase Policy for more information.
